← Account help
Help · Guides
Can't sign in
A few things to check first
Using the right email?
Sign in with the same email you originally signed up with — not a different personal or college address.
Password not working?
Reset it — see the forgot password guide.
Never got the verification code?
It may have landed in spam. See not receiving our emails to whitelist us so codes always reach your inbox.
Seeing a specific error message?
Take a screenshot of the exact message and send it to us via Contact us below — the wording tells us exactly what went wrong.
Didn't work? Send us a message.Contact us →